Concern Hotline 2025 Community Impact Report

Written By Rusty Holland

Concern Hotline 2025 Community Impact Report

Serving the Greater Northern Shenandoah Valley

At Concern Hotline, our mission has always been clear: to comfort, calm, and assist those in need through compassionate listening and empathetic support. As we reflect on 2025, we are proud to share the impact our volunteers, partners, and community have made together across the Greater Northern Shenandoah Valley.

Our Mission in Action

Concern Hotline provides crisis intervention and suicide prevention services through a 24-hour hotline staffed by trained volunteers. Every call is answered with care, respect, and understanding—meeting people where they are during moments when support matters most.

Certification & National Recognition

In July 2025, Concern Hotline achieved an important milestone by becoming a certified member of the International Council of Helplines (ICH). This national certification recognizes the quality of our services and affirms our commitment to best practices in crisis response and community care.

Welcoming New Leadership

We are excited to welcome Tara Crawford as our new Program Coordinator. Tara brings valuable experience, leadership, and passion for community service. We are proud to have her on our team and look forward to the positive impact she will continue to make.

Training the Next Generation of Listeners

Education and preparedness are at the heart of our work. This year, Concern Hotline completed:

  • 8 listener training sessions

  • 26 newly trained listeners, including 19 Shenandoah University students

  • 3 SafeTALK community trainings

These efforts strengthen our ability to respond effectively while expanding mental health awareness across our region.

Hotline Data: Who We Serve

Callers by Area
Our highest call volume continues to come from Winchester, Frederick County, and Clarke County, along with surrounding communities.

Leading Reasons for Calls

  • Compassionate listening

  • Requesting resources

  • Loneliness

  • Mental health resources

  • Financial assistance

Callers by Age
Most calls we receive come from individuals age 55 and older, highlighting the ongoing need for connection and support among older adults.

Community Collaboration

Our work would not be possible without strong partnerships. We are grateful to collaborate with:

  • Blue Ridge Care

  • Winchester Non-Profit Collaborative

  • Valley Health

  • Community Foundation of the NSV

  • Our Health

  • Winchester Community Health Improvement Plan

  • Strength in Peers

  • United Way of the NSV

  • Top of Virginia Chamber of Commerce Leadership Academy

  • Page County Non-Profit Council

  • Warren County Non-Profit Committee

Thank You for Being Part of Our Impact

Every call answered, every volunteer trained, and every partnership formed represents a life touched. Thank you for supporting Concern Hotline and helping us continue to serve the Northern Shenandoah Valley with compassion and care.

For more information or to get involved, email Tara at tcrawford@concernhotline.org.

Rusty Holland
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